Refund Protection Policy
Fair and transparent refund policy designed for AI services. User protection with consideration for digital service characteristics.
AI Service Refund Principles
Our refund policy balances user protection with the unique nature of AI services. Once AI generation occurs, computational resources are consumed and results cannot be "recalled."
Eligible for Refund
Duplicate Charges
Within 30 days of discovery
Accidental duplicate billing and payment processing errors
Account Access Issues
Within 7 days of issue
When unable to access purchased Gems or account features
New User Protection Plan
Within 24 hours of purchase
First-time subscriber assurance with full refund option for unused purchases
Service Downtime (24+ Hours)
Within 7 days of service restoration
Platform completely unavailable for more than 24 consecutive hours - refund for unused portion only
Not Eligible for Refund
Result Quality Expectations
AI generation results vary based on inputs - we encourage exploring different prompts to achieve desired outcomes
Used Credits
Credits that have been successfully used for image generation represent completed service delivery
Policy Violations
When service usage doesn't comply with platform guidelines and community standards
Unfamiliarity with Features
We encourage users to explore features using their free trial Gems before purchasing to understand how our services work
Refund Application Process
Submit Application
Fill out refund request form with details
Technical Review
Our team verifies eligibility (1-3 business days)
Approval Decision
Confirmation if refund conditions are met
Processing
Refund issued within 7-15 business days
Important Notes
New User Assurance: First-time subscribers enjoy full refund protection within 24 hours for any unused purchases, ensuring a confident start.
Service Continuity: We stand by our service commitment and provide appropriate support adjustments when platform availability is affected for extended periods.
Support Timeline: Our team typically processes approved adjustments within 7-15 business days, depending on your payment provider's processing schedule.
Care Assistance: Our support team is ready to help with any questions about your account and purchase experience.